c9999 Privacy Policy —
How We Protect Your Personal Data
At c9999, protecting the personal data of our Bangladesh players is a fundamental responsibility. This Privacy Policy explains in plain language what data we collect, why we collect it, how it is stored and used, who it may be shared with, and what rights you hold over your information. We encourage all registered players and visitors to read this document carefully before using the c9999 platform.
Six Privacy Principles We Uphold at c9999
These cards summarise the core privacy principles that shape how c9999 handles your data. For the complete legally binding details, please read the full Privacy Policy text below.
We Collect Only What We Need
c9999 collects only the personal data that is strictly necessary for account operation, identity verification, payment processing, and legal compliance. We do not collect data speculatively or for purposes beyond those described in this Policy.
256-Bit SSL Encryption on All Data
Every connection to c9999 is protected by 256-bit SSL encryption — the same technology used by international banks and financial institutions. All data transmitted between your device and c9999 is encrypted in transit and at rest.
No Unauthorised Third-Party Sharing
c9999 does not sell, rent, or trade your personal data to third parties for marketing purposes. Data is shared only with trusted service partners who are contractually bound to process it solely for the purposes outlined in this Policy.
You Control Your Data
Registered players on c9999 have the right to access, correct, and request deletion of their personal data. You may exercise any of these rights at any time by contacting our support team at [email protected].
Cookies Used Transparently
c9999 uses cookies and similar tracking technologies solely to improve platform functionality and your browsing experience. We do not use cookies to build undisclosed advertising profiles. Cookie usage is described in full in Section 7 of this Policy.
Policy Kept Current
This Privacy Policy is reviewed and updated regularly to reflect changes in how c9999 operates and any applicable legal developments. The effective date at the top of this page indicates when the current version was last published.
Notice: This Privacy Policy applies to all users of the c9999 platform, including visitors who browse the site without registering and players who hold a registered account. By accessing c9999.io, you acknowledge that you have read and understood this Privacy Policy.
1. Introduction
c9999 ("we", "us", "our", "the Platform") operates the online betting and casino platform accessible at c9999.io. This Privacy Policy describes how c9999 collects, uses, stores, and protects the personal data of individuals ("you", "the User", "the Player") who visit or use the c9999 platform, including all cricket betting, live casino, slot games, and associated services.
We are committed to handling your personal data with transparency and care. This Policy is written in clear, accessible English and is intended to give you a thorough understanding of our data practices. If you have any questions that are not addressed in this document, please contact us at [email protected].
This Policy should be read alongside the c9999 Terms & Conditions, which govern the overall relationship between you and c9999. Where this Privacy Policy refers to "personal data", we mean any information that identifies you or that could reasonably be used to identify you, whether directly or in combination with other data.
2. Data We Collect
c9999 collects personal data through several channels: directly from you when you register or use the platform, automatically through your interactions with our website, and in some cases from third-party service providers involved in identity verification and payment processing.
2.1 Data You Provide Directly
- Registration data: Full name, date of birth, email address, phone number, and preferred payment method details provided when you create a c9999 account.
- Identity verification documents: Copies of government-issued identification (such as a National ID card or passport) and proof of address documents (such as a utility bill or bank statement) submitted during the KYC (Know Your Customer) process.
- Financial data: Payment method identifiers, transaction reference numbers, deposit and withdrawal amounts. Note that c9999 does not store full card numbers or mobile banking PINs — these are processed directly by our payment partners.
- Communications: The content of any messages, emails, or support tickets you send to c9999, including correspondence via [email protected].
- Responsible gaming preferences: Any deposit limits, time-out periods, or self-exclusion requests you submit through your account settings.
2.2 Data Collected Automatically
- Device and browser data: IP address, browser type, operating system, device model, and screen resolution.
- Usage data: Pages visited, time spent on each page, games played, bets placed, session duration, and navigation paths within the c9999 platform.
- Cookies and tracking data: Session cookies, preference cookies, and analytics identifiers as described in Section 7 of this Policy.
- Transaction logs: A complete record of all financial transactions processed through your c9999 account, including timestamps, amounts in Bangladeshi Taka (৳), and payment method references.
| Data Category | Examples | Collection Method |
|---|---|---|
| Identity Data | Name, date of birth, National ID, passport | Provided by you at registration / KYC |
| Contact Data | Email address, phone number | Provided by you at registration |
| Financial Data | bKash / Nagad / Rocket account reference, transaction amounts in ৳ | Provided by you; generated by platform |
| Technical Data | IP address, browser type, device model | Collected automatically |
| Usage Data | Pages viewed, games played, bets placed | Collected automatically via platform logs |
| Communications Data | Support emails, live chat transcripts | Provided by you during support interactions |
3. How We Use Your Data
c9999 uses your personal data only for the purposes set out below. We do not use your data in ways that are incompatible with the purpose for which it was originally collected.
- Account creation and management: To register your c9999 account, verify your identity, and maintain your account in good standing throughout the period of your registration.
- Service delivery: To process your deposits and withdrawals in Bangladeshi Taka (৳), settle your bets, credit bonuses, and deliver all cricket betting, live casino, and slot gaming services available on the c9999 platform.
- Identity verification and fraud prevention: To comply with Know Your Customer (KYC) obligations, verify your age (21+), detect and prevent fraudulent activity, money laundering, and unauthorised account access.
- Customer support: To respond to your queries, complaints, and support requests, and to maintain records of our communications with you.
- Responsible gaming: To apply and monitor deposit limits, time-out periods, and self-exclusion requests that you set through your account, and to identify usage patterns that may indicate a potential gambling problem.
- Platform improvement: To analyse aggregated, anonymised usage data in order to improve the c9999 platform, fix technical issues, and develop new features.
- Legal compliance: To fulfil any legal, regulatory, or law enforcement obligations that require the retention or disclosure of your data.
- Service communications: To send you transactional emails such as deposit confirmations, withdrawal notifications, account security alerts, and updates to this Privacy Policy or the Terms & Conditions.
4. Legal Basis for Processing Your Data
c9999 processes your personal data on one or more of the following legal grounds:
- Contractual necessity: Processing that is required to fulfil our obligations under the Terms & Conditions you agreed to when registering your account, including delivering the services you have requested.
- Legal obligation: Processing that is necessary to comply with applicable legal and regulatory requirements, including anti-money laundering obligations, age verification requirements, and obligations to co-operate with law enforcement authorities.
- Legitimate interests: Processing that is necessary for c9999's legitimate business interests, such as fraud prevention, platform security, improving our services, and maintaining business records, provided that such interests are not overridden by your rights and interests.
- Consent: Where we rely on your consent as the legal basis for processing (for example, for non-essential cookies), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
5. Sharing Your Data with Third Parties
c9999 does not sell, rent, or trade your personal data to third parties for commercial or marketing purposes. We may share your personal data with the following categories of third parties, strictly on a need-to-know basis and subject to appropriate data processing agreements:
5.1 Payment Processors
To facilitate deposits and withdrawals in Bangladeshi Taka (৳), we share relevant transaction data with our payment partners, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. These partners process data only as necessary to execute the payment transaction and are not permitted to use your data for any other purpose.
5.2 Identity Verification Providers
To fulfil our KYC and age verification obligations, c9999 may share identity documents and personal data with third-party verification service providers. These providers are bound by strict contractual and legal obligations regarding the handling of personal data.
5.3 Game Software Providers
Certain technical data, including your session identifier and game activity, may be shared with our game software partners (including Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, and Spribe) solely for the purpose of delivering game functionality and resolving game disputes. These providers do not receive your full identity or financial data.
5.4 Legal and Regulatory Authorities
c9999 may disclose personal data to law enforcement agencies, regulatory bodies, or other competent public authorities where we are required to do so by law or where disclosure is necessary to protect the legal rights of c9999 or to prevent or detect criminal activity.
No Cross-Border Transfer Without Safeguards: Where your personal data is processed by a third-party service provider located outside Bangladesh, c9999 ensures that appropriate contractual safeguards are in place to protect your data to a standard equivalent to that described in this Privacy Policy.
6. Data Retention
c9999 retains your personal data only for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law. The following general retention periods apply:
- Account data and KYC documents: Retained for the duration of your account registration and for a minimum period of five years following account closure, in order to meet anti-money laundering and legal compliance obligations.
- Transaction records: All financial transaction records are retained for a minimum of five years following the date of the transaction.
- Support communications: Correspondence and support tickets are retained for a minimum of two years following the resolution of the relevant issue.
- Technical and usage data: Anonymised or aggregated usage data may be retained indefinitely for platform analytics and improvement purposes. Identifiable technical data is retained for no longer than twelve months.
When your personal data is no longer required for any of the above purposes, c9999 will securely delete or anonymise it in accordance with our internal data management procedures.
7. Cookies & Tracking Technologies
c9999 uses cookies and similar tracking technologies to support the operation of the platform and to improve your experience as a user. A cookie is a small text file placed on your device by a website when you visit it. The following types of cookies are used on c9999.io:
7.1 Strictly Necessary Cookies
These cookies are essential for the c9999 platform to function correctly. They enable core features such as session management, account authentication, and security controls. Strictly necessary cookies cannot be disabled without rendering the platform inoperable.
7.2 Functional Cookies
Functional cookies remember your preferences and settings, such as your preferred language, display options, and recently visited sections of the platform. These cookies enhance usability but are not strictly required for the platform to operate.
7.3 Analytics Cookies
c9999 uses analytics tools to collect aggregated, anonymised data about how users interact with the platform — for example, which pages are visited most frequently, how long sessions last, and where users navigate after visiting a particular page. This data helps us identify opportunities to improve the platform. Analytics cookies do not identify individual users.
You may manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of the c9999 platform.
8. Security Measures
c9999 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:
- 256-bit SSL encryption on all data transmitted between your device and the c9999 platform.
- Encrypted storage of sensitive personal data, including identity documents and financial records, on secure servers.
- Access controls that restrict access to personal data on a strict need-to-know basis within the c9999 organisation.
- Regular security audits and vulnerability assessments conducted by independent technical specialists.
- Incident response procedures to detect, investigate, and respond to any suspected data security breach in a timely manner.
While c9999 takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are also responsible for maintaining the security of your account credentials. If you believe your account has been compromised, please contact support at [email protected] immediately.
9. Your Rights Over Your Personal Data
As a c9999 player, you hold the following rights in relation to your personal data. You may exercise any of these rights by contacting [email protected]. c9999 will respond to all data rights requests within a reasonable timeframe and in any event no later than thirty calendar days from receipt of the request.
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Right of Access
You have the right to request a copy of the personal data c9999 holds about you, along with information about how it is being used and with whom it has been shared.
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Right to Rectification
If any personal data c9999 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated without undue delay.
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Right to Erasure
You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any legal retention obligations that require c9999 to retain it.
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Right to Restrict Processing
You may request that c9999 temporarily restricts the processing of your personal data — for example, while you contest the accuracy of the data or object to our use of it.
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Right to Data Portability
Where technically feasible and applicable, you have the right to receive a copy of the personal data you have provided to c9999 in a structured, commonly used, machine-readable format.
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Right to Object
You have the right to object to c9999's processing of your personal data where that processing is based on legitimate interests. c9999 will cease the relevant processing unless we can demonstrate compelling legitimate grounds that override your rights.
10. Children's Privacy
The c9999 platform is strictly intended for adults aged 21 years and above. c9999 does not knowingly collect personal data from individuals under the age of 21. If you are under 21, you must not register an account or attempt to use any c9999 service.
If c9999 becomes aware that personal data has been collected from an individual under the age of 21, that account will be immediately closed and all associated personal data will be deleted from our systems, with any balance returned to the deposit source. If you believe a minor has registered on c9999 in violation of this Policy, please notify us immediately at [email protected].
21+ Only: c9999 enforces strict age verification at registration and reserves the right to request documentary proof of age at any stage. Protecting minors from gambling harm is a core commitment of the c9999 platform and is reflected throughout our Responsible Gaming framework.
11. Changes to This Privacy Policy
c9999 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. The effective date displayed at the top of this page indicates when the current version was last published.
Where changes are material — meaning they meaningfully affect how your personal data is used or your rights in relation to it — c9999 will notify registered players by email and/or via a prominent notice on the platform prior to the updated Policy taking effect. Your continued use of c9999 after the updated Policy has been published constitutes your acceptance of the revised terms.
We encourage you to review this Privacy Policy periodically to stay informed about how c9999 protects your data.
12. Contact Us & How to Make a Complaint
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or wish to raise a complaint about how c9999 has handled your personal data, please contact our support team using the details below:
- Email: [email protected]
- Subject line for data requests: "Privacy Request — [Your Registered Username]"
- Response target: c9999 will acknowledge your request within two business days and aim to resolve it within thirty calendar days.
- Support hours: 24 hours a day, 7 days a week
c9999 takes all privacy complaints seriously and will investigate each complaint thoroughly. If you are not satisfied with our response, you retain the right to escalate the matter to the appropriate data protection authority in your jurisdiction.
Questions About Your Data or Privacy at c9999?
Our support team is available around the clock to assist with any privacy-related queries. You can also explore our Terms & Conditions and FAQ for answers to the most common questions from Bangladesh players.