c9999 Terms & Conditions —
Rules Governing Use of Our Platform

1. Acceptance of Terms

These Terms & Conditions ("Terms") govern the relationship between c9999 ("the Platform", "we", "us", "our") and any individual ("you", "the Player", "the User") who accesses or uses the c9999 website located at c9999.io and all associated services, including cricket betting, live casino, slots, and any promotional features offered from time to time.

By completing the registration process and creating an account on c9999, you confirm that:

• You have read these Terms & Conditions in full and agree to be bound by them.
• You are at least 21 years of age.
• All information you have provided during registration is accurate, current, and complete.
• You are accessing the platform from a jurisdiction where online betting and casino activity is not prohibited.
• You are acting on your own behalf and not on behalf of any third party.

These Terms constitute the entire agreement between you and c9999 with respect to the platform and supersede all prior communications, representations, or agreements, whether oral or written.

2. Eligibility

Use of the c9999 platform is subject to the following eligibility requirements, which must be satisfied at the time of registration and continuously throughout the period of account use:

• Age: You must be 21 years of age or older. c9999 enforces the 21+ age requirement and reserves the right to request documentary proof of age at any time. Accounts found to belong to individuals under the age of 21 will be immediately closed and any balance returned to the original deposit source.
• Jurisdiction: You are solely responsible for ensuring that your use of the c9999 platform complies with all applicable laws and regulations in your jurisdiction. c9999 does not guarantee that the platform is legal or available in any specific location.
• Single Account: Each individual is permitted to hold only one registered account on c9999. The opening of more than one account by the same person is strictly prohibited.
• Not a Restricted Person: You confirm that you are not an employee, contractor, director, or close associate of c9999 or any of its affiliated companies, game providers, or payment partners.

c9999 reserves the right to conduct identity verification checks at any stage and to request supporting documentation, including but not limited to a national identity card, passport, utility bill, or bank statement, in order to confirm eligibility. Failure to provide requested documentation within a reasonable timeframe may result in account suspension and withholding of pending withdrawals until verification is completed.

3. Account Registration & Security

To access the full range of c9999 services, you are required to register an account by providing accurate personal details including your full name, date of birth, email address, and preferred payment method. You agree that all information provided at registration and during account use is truthful, accurate, and kept up to date.

3.1 Account Security

You are solely responsible for maintaining the confidentiality of your c9999 account credentials, including your username and password. You agree to:

• Choose a strong, unique password and not share it with any third party.
• Log out of your account after each session, particularly when using a shared or public device.
• Notify c9999 support immediately at [email protected] if you suspect unauthorised access to your account.

c9999 will not be liable for any loss or damage arising from your failure to maintain the security of your account credentials. Any activity carried out using your account credentials will be treated as having been authorised by you unless you have notified us of a security breach in advance.

3.2 Account Closure

You may request the closure of your c9999 account at any time by contacting support at [email protected]. Any available balance at the time of closure will be returned to your designated payment method, subject to the completion of any applicable identity verification requirements.

4. Deposits & Withdrawals

All financial transactions on c9999 are conducted in Bangladeshi Taka (৳). c9999 supports deposits and withdrawals via the following methods: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. No currency conversion fees are applied to transactions processed in Bangladeshi Taka.

4.1 Deposits

• A minimum deposit threshold applies and will be displayed in the cashier section of your account.
• Deposits must be made from a payment method registered in your own name. Third-party deposits are not permitted.
• c9999 does not accept cash deposits under any circumstances.
• c9999 reserves the right to request proof of ownership of the payment method used before processing any withdrawal.

4.2 Withdrawals

• Withdrawal requests are processed to the same payment method used for the corresponding deposit wherever possible.
• A minimum withdrawal amount applies and will be displayed in the cashier section of your account.
• Withdrawals will only be processed once all applicable identity verification requirements have been satisfied.
• c9999 aims to process withdrawal requests promptly; processing times may vary depending on the payment method and any verification requirements in place.
• c9999 reserves the right to delay or decline a withdrawal if there is reasonable suspicion of fraudulent activity, money laundering, or a breach of these Terms & Conditions.

5. Betting & Gaming Rules

By placing bets or participating in any game on c9999, you agree to the specific rules governing that product. General betting and gaming rules applicable across all c9999 products are set out below.

5.1 Bet Acceptance

c9999 reserves the right to decline, limit, or void any bet at its sole discretion. A bet is not confirmed until you have received an official confirmation from the platform. In the event of a technical error or system malfunction during the placement of a bet, c9999 reserves the right to void the bet and return the stake to your account.

5.2 Void Bets

Bets may be voided in circumstances including but not limited to: the cancellation or abandonment of an event, the use of incorrect odds resulting from a manifest error, or evidence of match-fixing or corruption in relation to the event on which the bet was placed. Where a bet is voided, the original stake will be returned to the player's account.

5.3 Live Betting

Live in-play betting markets are subject to frequent odds changes. c9999 does not guarantee that the odds displayed at the time you initiate a bet will be the same as those at the time the bet is confirmed. A delay in internet connectivity on your end may result in your bet being accepted at a different price. By using live betting features, you accept this risk.

5.4 Casino Games

All casino games available on c9999, including live dealer tables, slots, and crash games, are operated by licensed third-party studios including Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, and Spribe. The rules governing each individual game are determined by the relevant game provider and are displayed within the game interface. c9999 is not responsible for errors or malfunctions originating within third-party game software.

6. Bonuses & Promotions

c9999 may offer bonuses, free bets, cashback promotions, and other incentives to new and existing players from time to time. All bonuses and promotional offers are subject to the following general conditions, as well as any specific terms published alongside the individual offer.

• Bonuses are credited to your account in Bangladeshi Taka (৳) and are subject to applicable wagering requirements before they can be withdrawn as real funds.
• Unless stated otherwise, wagering requirements must be completed within the timeframe specified for each offer. Bonuses that remain subject to incomplete wagering requirements at the expiry of the offer will be removed from the account without compensation.
• Each player is entitled to claim each promotional offer only once, unless the offer terms explicitly state otherwise.
• Bonuses cannot be transferred between accounts or exchanged for cash at face value.
• c9999 reserves the right to modify, suspend, or withdraw any bonus or promotional offer at any time and without prior notice.
• Evidence of bonus abuse — including but not limited to the creation of multiple accounts to claim multiple welcome bonuses, or coordinated betting patterns designed to exploit bonus terms — will result in the forfeiture of all bonus funds and associated winnings, and may result in permanent account closure.

7. Prohibited Activities

The following activities are strictly prohibited on c9999 and will result in immediate account suspension, forfeiture of funds, and potential reporting to relevant authorities:

• Fraudulent activity: The use of stolen payment methods, false identities, or any form of financial fraud in connection with your c9999 account.
• Money laundering: Using c9999 to process funds derived from illegal activity, or to disguise the origin, ownership, or destination of funds.
• Match-fixing and corruption: Placing bets on events that you know, or have reasonable grounds to believe, have been subject to manipulation or fixing.
• Collusion: Cooperating with other players to gain an unfair advantage in any game or betting market.
• Use of bots or automated software: Using automated scripts, bots, artificial intelligence tools, or any other non-human means to place bets, access games, or interact with the c9999 platform.
• Exploitation of technical errors: Intentionally exploiting technical glitches, errors in odds, or software vulnerabilities to gain an unfair advantage. Winnings obtained through exploitation of errors are not valid and will be voided.
• Unauthorised commercial use: Using c9999 content, data, or services for any commercial purpose without the prior written consent of c9999.

8. Intellectual Property

All content on the c9999 platform, including but not limited to the website design, layout, graphics, logos, text, software, and game content, is the intellectual property of c9999 or its licensed content providers. Nothing in these Terms & Conditions grants you any right, title, or licence to use any c9999 intellectual property beyond the limited right to access and use the platform for personal, non-commercial betting and gaming purposes.

You agree not to copy, reproduce, modify, distribute, publish, transmit, or create derivative works from any c9999 content without the prior express written permission of c9999. Unauthorised use of c9999 intellectual property may result in legal action.

9. Privacy & Data Protection

c9999 collects and processes personal data in accordance with its Privacy Policy, which is incorporated into these Terms & Conditions by reference. By registering an account, you consent to the collection, storage, and processing of your personal data as described in the Privacy Policy.

c9999 uses 256-bit SSL encryption to protect all data transmitted between your device and the c9999 platform. Player data is stored on secure servers and is not sold to or shared with third parties, except as required for payment processing, identity verification, fraud prevention, or compliance with legal obligations.

For full details of how your personal data is collected, used, stored, and protected, please review the c9999 Privacy Policy.

10. Limitation of Liability

To the fullest extent permitted by applicable law, c9999 and its directors, officers, employees, agents, and partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, the c9999 platform, including but not limited to:

• Loss of winnings or expected profits due to technical errors, connectivity issues, or system downtime.
• Losses arising from delays in bet acceptance or settlement caused by circumstances beyond our reasonable control.
• Losses arising from your reliance on information displayed on the c9999 platform that contains errors or inaccuracies.
• Losses caused by unauthorised access to your account resulting from your failure to maintain account security.

Nothing in these Terms & Conditions excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited or excluded by law.

The c9999 platform is provided on an "as is" and "as available" basis. c9999 makes no warranty that the platform will be uninterrupted, error-free, or free from viruses or other harmful components.

11. Responsible Gaming

c9999 is committed to promoting responsible gambling among all players. We provide a range of tools to help you manage your gambling activity, including deposit limits, session time limits, time-out periods, and self-exclusion options. These tools are accessible through your account settings or by contacting support at [email protected].

If you believe that your gambling is no longer within your control, or that it is negatively impacting your financial situation, relationships, or mental health, we strongly encourage you to make use of these tools immediately. Self-exclusion requests are processed promptly and, once in place, cannot be reversed during the exclusion period.

For detailed information on the responsible gaming tools and resources available through c9999, please visit our Responsible Gaming page.

12. Amendments to These Terms

c9999 reserves the right to amend, update, or replace these Terms & Conditions at any time. Any changes will be posted on this page with an updated effective date. Where changes are material, c9999 will endeavour to provide reasonable notice to registered players via email or a platform notification prior to the changes taking effect.

Your continued use of the c9999 platform after any amendments to the Terms & Conditions have been posted constitutes your acceptance of the updated Terms. If you do not agree to any revised Terms, you must stop using the platform and request account closure.

13. Governing Law & Dispute Resolution

These Terms & Conditions shall be governed by and construed in accordance with applicable law. In the event of any dispute arising in connection with these Terms & Conditions or your use of the c9999 platform, we encourage you to contact our support team in the first instance, as the majority of disputes can be resolved promptly through direct communication.

c9999 is committed to resolving player complaints fairly and transparently. All formal complaints should be submitted in writing to [email protected]. c9999 will acknowledge receipt of a complaint within two business days and will aim to provide a full response within ten business days of receipt.

14. Contact Us

If you have any questions about these Terms & Conditions, wish to raise a complaint, or need assistance with your account, please contact the c9999 support team using the details below:

• Email: [email protected]
• Support Hours: 24 hours a day, 7 days a week
• Response Target: Most queries resolved within 30 minutes via live chat; email responses within 24 hours

Please include your registered account username and a clear description of your query or complaint when contacting support to ensure the fastest possible resolution.