Responsible Gaming at c9999 —
Play Smart, Stay in Control
c9999 believes that gambling should always be an enjoyable, recreational activity — never a source of stress, financial hardship, or harm. Our Responsible Gaming framework gives every Bangladesh player the tools, knowledge, and support they need to keep their experience safe and in control. Whether you are betting on BPL cricket, spinning slots, or exploring our live casino tables, your wellbeing comes first.
Six Pillars of Responsible Gaming at c9999
These core commitments guide how c9999 approaches player safety across all its cricket betting, casino, and slot products available to players across Bangladesh — from Dhaka and Chittagong to Sylhet, Rajshahi, and beyond.
Strict 21+ Age Verification
c9999 enforces a minimum age of 21 years for all players. Every account registration triggers an age verification check, and our team may request government-issued identification at any time to confirm eligibility. Individuals under 21 are strictly prohibited from opening an account or placing any bet.
Player-Controlled Deposit Limits
Set a daily, weekly, or monthly deposit cap directly from your c9999 account settings. Once a limit is in place, it takes effect immediately. Requests to increase a limit are subject to a mandatory 7-day cooling-off period, giving you time to reconsider before raising your spending ceiling.
Session Time-Out Controls
If you need a short break from gambling, c9999's time-out feature lets you pause your account for 24 hours, 48 hours, 7 days, or 30 days. During a time-out period, you cannot log in, place bets, or make deposits. The restriction lifts automatically when the chosen period expires — no manual action required.
Self-Exclusion Programme
Players who feel they need a longer break can request self-exclusion for a minimum of six months or permanently. During a self-exclusion period, your c9999 account is fully suspended, all marketing communications are stopped, and re-registration attempts are blocked. Contact [email protected] to activate self-exclusion at any time.
Activity Monitoring & Reality Checks
c9999 tracks session duration and spending patterns across all products. Opt-in reality check alerts can be set to notify you at regular intervals — for example, every 30 minutes — reminding you how long you have been playing and how much you have wagered during that session.
24/7 Responsible Gaming Support
Our dedicated support team is available around the clock, every day of the year. Whether you want help setting up a deposit limit, need guidance on self-exclusion, or simply want to talk through concerns about your gambling habits, reach us any time at [email protected].
Is Gambling Becoming a Problem?
For the vast majority of c9999 players, gambling is a fun and controlled leisure activity. However, for a small number of individuals, gambling can develop into a harmful pattern that affects finances, relationships, and mental health. Recognising the early warning signs is the first step to regaining control.
Problem gambling does not always look the same for every person. Some players spend more than they can afford; others gamble to escape stress or anxiety; others find it impossible to stop even when they want to. Whatever the pattern, c9999 is here to help — without judgement, and with complete confidentiality.
If you recognise three or more of the signs listed here in your own behaviour over the past 30 days, we strongly encourage you to contact our support team or use one of the self-management tools in your c9999 account settings.
Spending more money on gambling than you originally planned or can comfortably afford
Chasing losses — continuing to bet in an attempt to win back money you have already lost
Feeling restless, irritable, or anxious when you try to reduce or stop gambling
Lying to family, friends, or colleagues about how much time or money you spend gambling
Borrowing money, selling possessions, or neglecting bills in order to fund gambling
Using gambling as a primary way to cope with stress, depression, loneliness, or anxiety
Neglecting work, study, family responsibilities, or personal health due to time spent gambling
Repeatedly trying and failing to cut down or control the amount you gamble
How to Use Your c9999 Responsible Gaming Tools
All responsible gaming controls are built directly into your c9999 account and can be activated at any time without needing to contact support. Here is a step-by-step guide to each tool available on the platform.
Setting a Deposit Limit
Log in to your c9999 account and navigate to Account Settings → Responsible Gaming → Deposit Limits. Choose a daily, weekly, or monthly limit in Bangladeshi Taka (৳) and confirm. The limit takes effect immediately. To lower a limit, the change is instant. To raise a limit, a mandatory 7-day review period applies before the new higher limit is activated.
Activating a Session Time-Out
Go to Account Settings → Responsible Gaming → Time-Out. Select your preferred duration: 24 hours, 48 hours, 7 days, or 30 days. Confirm the selection and your account will be immediately locked for login and betting. When the period ends, your account automatically reactivates — no further action is needed from you.
Enabling Reality Check Notifications
Navigate to Account Settings → Responsible Gaming → Reality Checks. Set an alert interval (for example, every 30, 60, or 90 minutes of active play). A notification will appear on screen at each interval showing your session duration, total bets placed, and net win or loss position. You can dismiss the alert and continue, or choose to end your session at that point.
Requesting Self-Exclusion
Self-exclusion is a more serious and longer-term tool. Contact our support team at [email protected] with the subject line "Self-Exclusion Request" and specify your preferred duration (minimum 6 months, or permanent). Your account will be suspended within one business day. All promotional and marketing emails from c9999 will cease. Attempting to open a new account during a self-exclusion period is a breach of the c9999 Terms & Conditions.
Reviewing Your Gambling History
You can view a full record of your betting activity, deposits, withdrawals, and session history at any time from your c9999 account dashboard. Reviewing your history regularly is one of the simplest ways to stay informed about your gambling patterns and ensure you are staying within your personal budget.
Closing Your Account Permanently
If you decide you want to permanently close your c9999 account, contact our support team at [email protected]. Any remaining balance will be withdrawn to your registered payment method (bKash, Nagad, Rocket, or bank account) before closure. Account closure is treated as a permanent self-exclusion for responsible gaming purposes.
Tips for Healthier Gambling Habits
Before you play:
Set a strict budget in ৳ before you start and commit to it. Treat any money you deposit as an entertainment expense — money you are comfortable losing.
While you play:
Take regular breaks. Never gamble when you are tired, emotionally upset, or under the influence of alcohol. Avoid chasing losses — each bet is independent.
After you play:
Review your session summary in your account history. If you consistently spend more than planned, consider activating a deposit limit or time-out to build better habits.
Need to Talk?
Our responsible gaming team is available 24 hours a day. Reach out any time:
[email protected]
Quick Responsible Gaming Check
The questions below are adapted from widely recognised problem gambling screening tools. They are provided for informational purposes only and are not a clinical diagnosis. Read each question and answer honestly. If you find yourself answering "Yes" to several of these questions, we encourage you to use c9999's responsible gaming tools or reach out to our support team.
All conversations with c9999's responsible gaming support team are treated with strict confidentiality. We will never share details of your self-assessment or any support requests with third parties for any purpose other than fulfilling our legal obligations.
Have you ever gambled more than you intended to on a single session?
Have you ever borrowed money or sold something to fund gambling?
Have you felt restless or irritable when trying to cut back on gambling?
Has gambling ever caused problems with your family, work, or finances?
Do you find yourself gambling to escape personal problems or low mood?
This self-assessment is for informational purposes only and does not constitute medical or psychological advice. If you are concerned about your gambling, please contact our support team or a qualified health professional.
Keeping Under-21s Safe at c9999
c9999 takes the protection of minors extremely seriously. The c9999 platform is strictly intended for players aged 21 and above. We operate mandatory age verification at registration and reserve the right to request documentary proof of age — such as a National ID card or passport — at any point during a player's time with us. If age verification fails or documents are not provided within the requested timeframe, the account will be suspended until verification is complete.
We are aware that in some households, adults and children share devices. If you share a computer, smartphone, or tablet with anyone under the age of 21, we strongly recommend using parental control or device management software to restrict access to gambling websites. These tools can be configured at the device or network level and provide an effective barrier for younger users.
If you discover that a person under the age of 21 has accessed or registered on c9999, please notify us immediately at [email protected]. The account will be closed promptly, all associated data will be deleted, and any balance will be returned to the source of the original deposit. c9999 will never knowingly retain funds or data belonging to a minor.
Age Verification at Registration
Every new c9999 account requires date-of-birth confirmation. Players must be 21 years or older. Document-based KYC verification is required before any withdrawal can be processed.
Parental Controls Recommended
If minors use your devices, install parental control software (such as Net Nanny, Norton Family, or built-in OS controls) and configure it to block gambling-related websites as an additional layer of protection.
Report Underage Access Immediately
If you suspect that someone under 21 has registered on c9999, report it to [email protected] without delay. All reports are investigated immediately and treated with full confidentiality.
Support Beyond c9999
c9999's in-platform tools are designed to help the majority of players who want to manage their gambling habits independently. However, if you feel you need more structured support, speaking to a qualified counsellor or mental health professional is always a positive step. Below are some general categories of support that may be available in Bangladesh and internationally.
Mental Health Helplines
Bangladesh has a growing network of mental health support services. Kaan Pete Roi (listening helpline) and the National Mental Health Institute in Dhaka offer counselling services to individuals experiencing emotional or psychological distress, including gambling-related issues.
Community & Family Support
Talking openly with trusted family members, close friends, or a religious community leader can be a meaningful first step. Sharing concerns with someone you trust often helps relieve the isolation that problem gambling can create and opens the door to practical help.
Professional Counselling
Licensed psychologists and counsellors who specialise in behavioural addictions can provide evidence-based therapies such as Cognitive Behavioural Therapy (CBT). Several hospitals and private clinics in Dhaka, Chittagong, and Sylhet offer outpatient counselling services.
c9999 Support Team
Our responsible gaming support team is trained to listen without judgement and to help you access the right tools for your situation. Contact us at [email protected] any time — day or night, seven days a week, including during Eid, Pohela Boishakh, and all public holidays.
Play Responsibly with c9999
Responsible gaming is everyone's responsibility. Use c9999's built-in tools to stay in control, explore our FAQ for answers to common questions, or return to the homepage to enjoy our full range of cricket betting, slots, and live casino games — safely and on your terms.